Privacy Policy.

Welcome to CloseBy. Your privacy matters to us, and we aim to handle personal information responsibly, fairly and transparently.

CloseBy is a Nigerian local discovery and digital marketplace platform that helps people find businesses, services, products and community organizations. This Privacy Policy explains what information may be collected, how it is used, when it may be shared and the choices available to users.

By using CloseBy, you acknowledge that information about our data practices is made available through this Privacy Policy. Where consent is required for a particular activity, we will need to obtain it separately as applicable.

We may collect information that you provide when creating an account, submitting a business listing, managing a storefront, contacting support, leaving a review or using other available features on CloseBy.

This information may include your name, email address, phone number, business or organization details, location information, product or service descriptions, photographs, reviews, ratings and other information you choose to submit.

Where marketplace ordering functionality is available, relevant information may also include order details, selected products, quantities, delivery information, customer contact details and order status information needed to support the transaction.

Technical information may also be processed when you use CloseBy, including browser or device information and data necessary for authentication, platform operation, troubleshooting, security and performance monitoring.

We use information to provide and maintain CloseBy, manage accounts, display business listings, support location-based discovery, enable search and filtering, respond to enquiries and operate available marketplace features.

For businesses and service providers, information helps create and manage public profiles, display products or services, maintain contact details, review submitted listings and support customer engagement.

Where ordering features are available, relevant information may be used to create, display, manage and update orders and to make the necessary order details available to the participating customer and seller.

We may also use appropriate information to investigate reports, moderate submitted content, address technical issues, improve the user experience and support the safety and reliability of the platform.

We aim to process personal information only where there is an appropriate lawful basis for the specific activity.

CloseBy is designed to help people discover businesses, services and organizations in relevant Nigerian states, cities and neighbourhoods.

Visitors can manually select a location using the available search and filtering controls. This enables local discovery without requiring access to their device location.

With your permission, CloseBy may request your device location to identify an approximate state or city and help present more relevant local listings.

Location information may be processed through a third-party reverse-geocoding service to translate geographic coordinates into recognizable place information.

You can refuse or withdraw browser location permission through your browser or device settings. Some location-based recommendations may be less relevant when location information is unavailable.

Location-based discovery may be approximate. Not all business listings contain precise geographic coordinates, and the appearance of a listing does not guarantee a particular travel distance.

When you create a business, service or eligible organization listing, certain information you submit may become publicly available after the listing is approved for publication.

Public information may include your business or organization name, category, description, state, city, area, telephone number, WhatsApp number, operating hours, photographs, product details, service descriptions and other information intended for display.

CloseBy business profiles and storefronts are designed to help visitors discover what a provider offers and identify available ways to connect or transact.

Reviews, ratings and other user-submitted content may also become publicly visible where the relevant feature is available and the content meets applicable moderation requirements.

Please ensure that information you publish is accurate and that you have permission to use photographs, contact details and other personal information included in your listing.

CloseBy may review, restrict, suspend or remove content that does not meet applicable platform requirements.

CloseBy does not intend to sell personal information as a standalone data product.

Information may be shared with service providers that help operate, host, maintain, secure and support the platform, where necessary for the relevant services.

CloseBy uses third-party technology infrastructure, including services associated with account authentication, database operations, file storage and website hosting.

Public business information is visible to visitors by design. When customers choose to contact a business through telephone, WhatsApp or another external service, the privacy practices of the relevant provider may apply.

Where supported, information necessary to fulfil or manage an order may be made available to the customer, seller or other relevant service provider involved in that transaction.

We may also disclose information where required by applicable law or where legally justified to address fraud, platform abuse, safety concerns or the protection of rights.

CloseBy may use cookies, browser storage and similar technologies to support essential website functions, maintain authentication sessions, remember preferences and provide a consistent browsing experience.

Some technical storage may be required for features such as account access and authenticated user interactions to function correctly.

You can manage cookies and website storage through your browser settings. Disabling certain functionality may affect account access or other parts of the website.

If additional analytics, advertising or tracking technologies are introduced, the relevant disclosures and consent controls should be reviewed and updated as required.

We recognize the importance of protecting personal information and aim to maintain appropriate technical and organizational safeguards against unauthorized access, loss, misuse or disclosure.

CloseBy uses authentication and application access controls as part of its platform infrastructure. The effectiveness of these protections also depends on correct configuration, maintenance and operational practices.

No website, database or online service can guarantee complete security. Users should protect their account credentials and avoid sharing passwords, one-time passcodes or sensitive financial information with others.

If you suspect unauthorized access to your account or discover a potential security concern involving CloseBy, please contact us through the official support email.

Personal information may be retained for as long as reasonably necessary for the purposes for which it was collected, including account management, published business listings, applicable marketplace operations, dispute handling and compliance with legal obligations.

Different categories of information may require different retention periods depending on operational needs, applicable laws and legitimate record-keeping requirements.

Where a user requests account closure or deletion of personal information, the request will need to be assessed in light of available platform functionality and applicable legal or operational obligations.

Information that is no longer required should be deleted, anonymized or otherwise handled appropriately, subject to applicable requirements.

Depending on applicable data protection laws and the circumstances, you may have rights relating to access, correction, deletion, restriction, objection, withdrawal of consent or other handling of your personal information.

You can update certain account information and manage your business listings through the account and dashboard features available on CloseBy.

Where browser location permission has been granted, you can manage or withdraw that permission through your browser or device settings.

For additional privacy enquiries or requests relating to your personal information, please contact CloseBy using the email address provided in this policy.

We may need to verify your identity before responding to certain requests, and some requests may be subject to applicable legal exceptions or retention obligations.

CloseBy is primarily designed for people seeking local businesses, services, products and organizations, as well as providers seeking to establish a public listing.

We do not intend to knowingly collect personal information from children who cannot lawfully provide the relevant consent or authorization.

If you believe that a child has provided personal information inappropriately, please contact us so the matter can be reviewed.

Any age restrictions or parental consent requirements should be interpreted alongside applicable law and the platform’s current registration controls.

CloseBy may contain links to external websites, business pages, social media platforms, messaging services and other third-party services.

When you leave CloseBy or use an external service such as WhatsApp, the information you provide may be handled according to that service provider’s own terms and privacy policy.

CloseBy does not control the independent privacy practices of external businesses and services. We encourage users to review relevant privacy notices before sharing personal or sensitive information.

We may update this Privacy Policy to reflect changes in platform features, marketplace functionality, service providers, applicable legal requirements or information-handling practices.

Updates will be published on this page, together with a revised date indicating when the policy was last updated.

We encourage users to review this page periodically. Where required by applicable law, additional notice or consent may be necessary for material changes.

If you have questions about this Privacy Policy, how information is handled on CloseBy, or wish to make a privacy-related request, you can contact our team through the official email below.